Privacy & Security
The security and reliability of our software, systems and data is our top priority.
At Onware, we take our responsibilities to our customers seriously.
Onware’s flexible security model provides multi-level user access through passwords to ensure the protection of sensitive project information. Users have read-only or read/write access to documents and records for which they have been granted permission and can remain unaware of all other materials in the database. For example, owner-prime consultant correspondence can remain invisible to the contractor or drawings can be issued as read-only to the consultants and contractors. Access can be configured on a per-project basis.
All information travelling between your browser and Onware is protected with SSL encryption.
Certain information, such as passwords, are encrypted before being stored in the Onware database.
For hosted customers, Onware uses Microsoft’s Windows Azure platform. We have chosen Azure because it provides superior security and redundancy features. You can visit the Windows Azure Trust Centre to learn more about Microsoft’s security, privacy and compliance practices.
All Onware’s deployments to Azure make use of redundant storage and servers to keep your application and data available in case of hardware failure, these give a 99.9% SLA.
The data in your Onware database is stored using Azure’s SQL Database, which offers a 99.9% SLA. Data is backed up on a regular basis to a secure off-site location.