Monthly Archives: October 2019

IE11 End of Support for Onware

Important Update: Onware ends support for Internet Explorer 11

Since the release of Microsoft Edge in 2015, Internet Explorer has not received major updates, nor added support for many web standards and we’ve seen a decrease in IE 11 usage from our users over time. In addition, Microsoft encourage Windows users to take advantage of Microsoft Edge as their default browser.

In order to continue to take advantage of the modern web standards, allowing us to deliver improved functionality and user experience, we will be no longer include IE 11 as a recommended browser for use with Onware, effective November 1, 2019. 

This means that we will no longer fix issues found to be specific to IE11 and will continue to introduce new features and functionalities that may not be compatible with this browser.

With that, we recommend that you switch to one of our supported browsers, such as Microsoft Edge, Google Chrome or Mozilla Firefox before November 1, 2019. 

E-mail Package

Introducing E-mail Package!

New in 9.20.0, E-mail Package provides the flexibility to generate a combined package of documents, without waiting for it to generate immediately.

Like the “Package” option, E-mail Package combines PDF documents into a single PDF, but does so behind the scenes, allowing you to work on other documents and tasks in Onware.  When it is complete, it automatically sends you an e-mail with the combined package of PDF documents. 

Similar to E-mail Subscription, when the e-mail is received, you can access the document by:

  1. Opening the attachment
  2. Downloading the Package by selecting the file link
  3. Downloading the entire package as a zip file 

E-mail Package functionality available in 9.20.0 is available in the Change Order document only, however, the functionality will be implemented throughout all documents in future releases.

Things to Consider

  • Non-PDF attachments, such as images, are not included in the package of documents
  • E-mail attachment size limits are still applicable when sending the E-mail package

9.20.0 Fixes

9.20.0 Fixes

  • Previously imported Site Visit items were imported again when “Import Items” is used on the same Site Visit
  • When mandatory fields were not completed in an RFI or Submittal and the “Submit by” and “Submit On” fields were completed, when “Issue” was selected, the “Submit by” and “Submit On” information was removed
  • Users received multiple Action Item emails for the same Progress Claim Recommendation Requests
  • Email subscriptions were sent when “re-open” action is used



Progress Claim Enhancements

Progress Claims

New Functionality and Enhancements available in 9.20.0

Manage Timelines with a Review Due Date

In anticipation of the prompt payment provision of the Ontario’s Construction Act effective October 1, a “Review Required By” due date has been introduced to assist in managing review timelines for your project’s Progress Claims.

In addition, configure the “Default Review Required By Duration” setting per project or across all projects, new in 9.20.0, to pre-set the “Review Required By” date when a new Progress Claim is initiated.  The date populated is determined by the initiated date of the Progress Claim + number of days set in the setting.
e.g. Setting is set for 7 days and the Progress Claim initiated 10/01/19, the “Review Required By” date will auto-populate a date of 10/08/19.

Improved Associated Change Order section

Have you been confused why a Change Order seems to display repeatedly in a Progress Claim?  The visual display of Change Order information in the “Associated Change Order” section of a Progress Claim has been improved to eliminate this confusion! 

Each Change Order can now be expanded to display the Change details associated with the Change Order. 

Want to display the Change detail for all Change Orders?  We’ve got that covered also!  You can expand one Change Order individually, or select the expand option in the header row of the Change Order section to Change details display for all Change Orders!

Further, we have adjusted the “Add” to be more visually prominent and consistent with our other buttons.

Workflow Adjustments

Version 9.20.0 includes improvements to the Progress Claim return workflow, based on your feedback. We recommend reviewing the “Things to Consider” section below to review how these adjustments may impact your current projects.

The “Return” status has been renamed “Request Revision” to standardize the workflows of revisions within Onware.

When requesting a revision, the “Reason for Revision” must be completed.

Once a Progress Claim transitions to “Revision Requested” status,  Action Item will now be sent to all General Contractor Project Manager, allowing any General Contractor Project Manager on the project to Action.

Things to Consider

  • “Default Review Required By Duration” setting is disabled by default
  • Custom Forms will need to be amended to include “Reason for Revision” field and “Review Required by”, if applicable
  • Progress Claims in “Returned” status will automatically adjust status to “Revision Requested” upon 9.20.0
  • “Private Comments” text previously entered will not populate into the new “Reason for Revision” text box for Progress Claims created prior to 9.20.0