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Help Desk Hours
The Onware Help Desk is located in Edmonton, Alberta. Our hours of operation are 07:00 to 17:00 MST, Monday to Friday (excluding statutory holidays).
- Telephone – 780-488-9273
- E-mail – firstname.lastname@example.org
- Upon receiving a request a ticket will be created and classified.
- An investigation will take place to determine the nature of the request.
- A response will be made the next business day before noon (or sooner if possible).
- If an immediate solution is not possible, a timeline for the release of a software update will be provided.
- Once resolved, follow-up communication with requestor to ensure issues has been resolved and ticket can be closed.