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Help Desk Hours

The Onware Help Desk is located in Edmonton, Alberta. Our hours of operation are 07:00 to 17:00 MST, Monday to Friday (excluding statutory holidays).

Contact Methods

  • Telephone – 780-488-9273
  • E-mail –

Response Time

  1. Upon receiving a request a ticket will be created and classified.
  2. An investigation will take place to determine the nature of the request.
  3. A response will be made the next business day before noon (or sooner if possible).
  4. If an immediate solution is not possible, a timeline for the release of a software update will be provided.
  5. Once resolved, follow-up communication with requestor to ensure issues has been resolved and ticket can be closed.